How can we help? 888-430-7260      

Providing great customer service starts with our own desire to want to help others. It's also our ability to utilize patience, kindness, and empathy when serving others.  Unfortunately, today in our society these critically important attributes are hard to come by. Why is that? Well I believe there are many factors in play that have...

...

A few years ago we presented a panel discussion at the Great New England Credit Union Show to provide valuable insight on ways to help credit unions significantly improve employee performance. The title of our presentation was “The 6 Essential Components to Increasing...

Frontline employees are tasked with building strong relationships with customers in very short windows of time. From cashing checks, to making payments on loans, to renewing certificates of deposit, customers expect employees to work quickly and efficiently so that they can move on...

When training adult learners, several factors must be given heavy consideration. Adults best learn when they know why they are learning what they're learning, the learning is experiential, it addresses various learning styles and the process is both positive and ongoing. Adults also...

Pages