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We believe that among all the question types at our disposal, the open-ended question is the most valuable in uncovering customer’s needs (hence, the king of all questions).  When you ask a great open-ended question (one that comes out naturally, and is relevant to the given discussion), it allows your...

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Are you looking to increase customer satisfaction and loyalty? Well look no further than your frontline employees. Increasing customer satisfaction all starts with empowering your team to provide exceptional service. Without the proper training, knowledge or skills, they will surely...

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