Client Testimonials

“When we hired FrontLine Service Solutions, Inc. to provide sales training to our staff, we were not 100% convinced that any training program would actually produce the results we wanted. However, in just six months we are looking at positive results beyond our expectations. The team was tireless in their efforts to make certain every step in developing the program supported our culture and every lesson in the workshop matched our fundamental beliefs. The training was top notch and the results are in. This is a success!”

“We were in the third year of implementing our sales and service culture program, seeking a training program to take our employees to the next level of engagement when we were introduced to Tony Hyte and the Frontline Service Solutions team. Both the programs: Loyalty Plus and Referral Pro were designed with a methodology that works!   The two programs helped our employees, many of which were not participating in any kind of cross selling, to gain the confidence they needed to buy-in to the program and achieve success. Overtime, we began to slowly see the employee mindset change from simply waiting on our members, to a more consultative, trusted advisor role.”

“The collabor-meeting coaching component, kept the concepts fresh and relevant. It also kept all employees accountable to organizational, department and personal goals.  As a result, over the first few months, we have seen a 10% increase in employee participation, and a 38% increase in the products being offered to members.  Our employees have been contributing to achieving our monthly product goals for the last 4 months.”

                                                Judy Brazil-Quincy Credit Union, Chief Marketing and Business Development Officer

"The Loyalty Plus workshop was fantastic. All of the topics brought up were extremely relevant. The format, exercises and materials used were excellent. Based on previous experiences, I felt that this work was unique in that it was hands-on, collaborative and engaging for all participants. I especially enjoyed the team-building exercises and focus on internal customer service."

"Since ReferralPro, my successful product referrals have improved because I’m not just trying to sell the customer anything and everything; I’m now focusing on helping them by giving them products that meet their needs and make their lives easier. I’m now less concerned with making successful referrals – instead I focus my efforts on helping my customers and the successful referrals come as a result. I have noticed that customers are more positive and receptive to my recommendations than ever since ReferralPro because they trust that I am looking out for their best interests."

"Before ReferralPro I had a fear of referring products to my customers, but the program gave me the confidence to start telling more and more customers about the products we offer. ReferralPro stressed the importance of having a strong understanding of our products and services. In addition to focusing on my product knowledge, I even adopted some of the products I wasn’t utilizing before so that I could get to know them better. I’m much more comfortable answering questions customers have about our products and services – I can even discuss some my own experiences with the products. I know now that referring products and services to my customers is an important part of my role within the organization. On the frontlines, we have the opportunity to build strong relationships with our customers and engage them in one-on-one conversations about their wants and needs. Following the ReferralPro program, I was able to win a company-wide award for the greatest increase in successful referrals in a quarter. I have been very excited to see how many customers I have been able to help since completing ReferralPro."

"I thought the session was great! From my prior experience full-day seminars can be very boring and speakers rarely keep everyone engaged. However, I felt this one was very well put together and presented. I not only learned a lot - I had a lot of fun!"