Loyalty Plus™ is a multi-disciplined workshop that emphasizes the importance of creating lasting, memorable experiences to earn customer loyalty. Participants will engage in thought-provoking teambuilding exercises to reinforce the concept that internal and external customer service is not mutually exclusive. The curriculum is designed to inspire and motivate all employees to come together as one united team. As a result, they will provide world-class service to one another and the customers to create a competitive advantage over your competition.
The Loyalty Plus™ workshop will leave participants with a thorough understanding of the importance of:
- Taking personal responsibility for positively impacting each customer’s service experience.
- Building loyalty by becoming a trustworthy advisor to customers.
- Treating colleagues with the same dignity and respect that is offered to customers.
- Nurturing teamwork between departments to improve communication and internal support.
Click to preview a Loyalty Plus™ training video: