Loyalty Plus™ teaches your employees the lost art of hospitality and gives them the skills needed to provide world-class service which will differentiate your financial institution from the competition.
Loyalty Plus™ will empower your team to:
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Strengthen relationships to build brand loyalty
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Deliver distinguished customer service to exceed customer expectations
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Significantly improve internal communication
- Work collaboratively as one united team
ReferralPro™ will motivate your team to adopt a relationship-focused/needs-based sales culture to increase their success with product referrals. The workshop will provide your employees with the skills necessary to build loyal relationships to become trusted advisors.
ReferralPro™ will empower your team to:
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Proactively engage customers on a daily basis to increase product and service enrollment
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Effectively identify expressed and unexpressed cross-selling opportunities
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Articulate and communicate product value
- Increase customer satisfaction