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As 2017 arrives, we will be ringing in the new year by training new clients in our customer/member loyalty program, Loyalty Plus™.  We will cover topics such as:  exceeding expectations, uncovering unexpressed needs and empathy, just to name a few.  However, of all the topics we will be discussing, probably the most important is the absolute...

We just wrapped up a two week training block with one of our favorite repeat clients!  The groups were fun and lively and everyone learned a lot from us and each other.  One of the many topics we cover in our training sessions is the role that body language and, more specifically, hand gestures plays in...

In keeping with our back to school theme from our last blog, we would like to share an old saying in education that goes, “If you don’t feed the teachers, they eat the students!”  It is also the title of a book by former educator, Neila Connors.  This book is for teachers and administrators and is all about the...

Millions of children across the country are heading back to school this week.  Fleets of buses are roaring down the roads, parents are trying to get their children (and themselves) back into the “swing of things” and teachers are anxiously preparing to welcome a new group of students to whom they will impart...

King of Questions!

We believe that among all the question types at our disposal, the open-ended question is the most valuable in uncovering customer/member need.  When you ask a great open-ended question (one that comes out naturally, is...

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