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Every time you wait on Mr. Thompson in your teller line he is short, to the point and couldn’t care less about your personal life and your attempts to make small talk. Because you know how he is going to behave when visiting, you dread waiting on him. However, you tell yourself, “I’m no quitter!  I’m going to get a...

When training adult learners, several factors must be given heavy consideration. Adults best learn when they know why they are learning what they're learning, the learning is experiential, it addresses various learning styles and the process is both positive and ongoing. Adults also learn a great deal from their...

Providing professional development training is critical in educating and arming employees with the necessary knowledge and skills to carry out and achieve the strategic goals of an organization. The overall quality and effectiveness of a training program varies significantly depending on the type, breadth and the...

"Attitudes are contagious, are yours worth catching?" That is what one participant of our most recent training workshop contributed when we asked the group to come up with a list of service standards they would be willing to live by every day at their financial...

Typically, the title of this blog would make most think of someone who supports the self-destructive behavior of another. However, in this case, an enabler is one who is to be celebrated for his/her bravery, confidence and trust in others. What bank or credit union branch is going to be more successful earning...

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