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Managerial skills are very important to possess when you’re in a role of leadership in a financial institution. However, you don’t want to just “manage”, you want to bring incredible productivity and enthusiasm out of your staff every day.  It is an amazing feeling to have as a leader when your employees take their professional growth and...

You’ve heard it a thousand times…”I can’t possibly cross-sell at the drive-up window!” “Everyone is in a rush.” “They’re always on their cellphones.” “If they wanted to talk about products and services they’d come inside.” Negative assumptions like these become all too commonly accepted in a branch environment. Once assumptions like these take...

Teamwork is the foundation of any successful organization. Great teamwork is a necessity if you are looking to increase overall productivity...

In the new book “The Human Brand: How We Relate to People, Products, and Companies”, Chris Malone and Susan T. Fiske make the dominating power...

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